FAQ
1. How long does shipping take?
We process orders within 1–3 business days. Shipping typically takes 5–12 business days, depending on your location.
2. Do you ship internationally?
Yes! We ship worldwide 🌍. Shipping times and costs may vary depending on your country.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
4. What if my item arrives damaged or defective?
If your item arrives damaged, please contact us within 7 days with photos, and we’ll send a replacement or refund.
5. Can I return or exchange an item?
Yes, we offer a 30-day return policy. Items must be unused and in original condition. Contact us to start a return.
6. What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, PayPal, Apple Pay, and Google Pay.
7. Are your products safe for dogs?
Absolutely. All our products are carefully selected to ensure they are safe, durable, and pet-friendly.
8. How do I choose the right size for my dog?
Each product page includes a size guide. If you're unsure, feel free to contact us — we’re happy to help!
9. Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placing them. After that, they may already be processed.
10. How can I contact you?
You can reach us anytime via our Contact Us page or email us at info@kiwipaw.co — we usually reply within 24 hours.